Monday’s five-hour outage that left GoDaddy unable to serve millions of websites that depend on it for Web hosting was not caused by an external attack as claimed by an anonymous hoaxster. An internal network error was at fault, company officials said Tuesday morning.
“It was not a ‘hack’ and it was not a denial of service attack (DDoS),” GoDaddy Interim CEO Scott Wagner wrote in an e-mail. “We have determined the service outage was due to a series of internal network events that corrupted router data tables.”
Once engineers identified the problem, they were able to restore e-mail and connectivity to the company’s and customers’ websites, Wagner added. Customer data was never at risk of being exposed during the outage, which prevented people from accessing many or all of the websites that rely on GoDaddy.