- TalkTalk appeared to be extremely frustrated at Ofcom’s decision not to include the effect of Churn Costs (money lost as total customer numbers shrink) as a “Relevant Cost“.
- BT: Ofcom’s current view of the key “operational ratios” would significantly understate reality.
- Everything Everywhere (EE), which also represents T-Mobile and Orange UK, appeared to echo BT’s concerns and similarly called for Ofcom to reconsider some of its assumptions.
- BT references the potential impact upon call centres. Ofcom has estimated that 15% of notifications will generate helpdesk calls, which BT describes as being “far too low“.
More:
http://www.ispreview.co.uk/index.php/2012/10/big-uk-isps-slam-ofcom-for-underestimating-cost-of-internet-piracy-letters.html
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